Why Managed Training Services from NIIT?

We know that you have a choice in training outsourcing partners.

NIIT is not just committed to providing leadership in education and training—we are founded on those principles. Our decades of experience and award winning methodologies ensure that quality; program efficacy and business savvy results are core to what we provide our global clientele. But awards and methodologies are only part of the story. What really drives NIIT to be the best in the business is our relentless pursuit of accelerating business impact through learning and education for each and every one of our clients – large and small – around the world.

Training as Our Only Business

NIIT is in the business of training, so we understand the entire process, from strategic assessments through learning administration and customer satisfaction. In this way, we can offer solutions that fit our clients’ needs. Not a day goes by without us asking ourselves how we can deliver training services faster, less expensively, or to higher result.

Training is not a sideline, it’s what we do—and all that we do. In fact, among Top Training Companies, NIIT is the only comprehensive learning outsourcing provider on the list

Our entire organization is focused solely on helping our clients to use training and education to produce business results. We are delighted to meet your organization’s needs today and grow and scale with you as your requirements dictate. Flexibility, accountability, capability and passion are requirements in today’s fast-paced business environment. NIIT meets these requirements everyday with our clients and we love it.

A Partner with Deep Experience, Committed to Providing Business Value

The robust capabilities and our rooted commitment that, when combined with more than three decades experience in implementing large scale engagements, has allowed NIIT to not only deliver improved learning services and delivery operations for a number of companies around the world, but also increase the impact of training and their associated costs.

We’ve been proud to partner with industry heavy weights and some of the world’s best known brands. These organizations have chosen to work with us for a variety of reasons, however in management reviews and customer interactions 5 key themes emerge.

• Customer Satisfaction
• Global Reach
• Innovation & Quality
• Price/Value Equation
• Technology as an Enabler of Learning

#1 Customer Satisfaction

NIIT has been lauded for delivering ‘client delight’. Most recently, Client Opinions research the “Diamond Dashboard Training Outsourcing” report cited “NIIT excels among clients”. HRO Today magazine’s Baker’s Dozen, the annual survey of outsourcing buyers, recognized NIIT as Best in Customer Satisfaction Provider.

In each instance, NIIT was recognized by customers for supporting:

• Value
• Revenue Growth
• Productivity
• Breadth of Services
• Profitability
• Low Cycle Times
• High Quality Services and Solutions

We’ve serviced dozens of market leading companies from a variety of vertical markets, geographies and sizes, and continue to earn their business and their trust year after year.

#2 Innovation and Quality

Innovation is much more than a interesting buzzword at NIIT. We have a proven track record of continuous improvement, delivering business impact and changing the industry. In our pursuit to offer thought leadership and effective solutions to move business forward, NIIT constantly researches next generation solutions, with cost-effective ways to solve our clients’ problems—not just in the new areas, but in everyday service delivery.

• Cognitive Arts®, an NIIT organization, changed the way content is developed when it launched it Critical Mistakes Analysis instructional design methodology.
• We build quality and continuous improvement into training processes for flexibility and stability, overseen by dedicated governance teams. As an example, we partnered with Hitachi Data Systems to help build a training delivery team to support fluctuations in training demand with a variable cost model that enabled expansion of training delivery.

#3 Global Reach

True global scale that keeps pace with Fortune 500 business requirements that expand and contract with ever shortening cycles takes more than a good ‘network’. It requires rock solid reliability to deliver unmatched quality, precision when the pressure is on, and the track record and maturity to manage change, challenges and surprises without missing a beat.

Our enormous team of scholars, technicians, instructors, subject matter experts and learning solutions professionals is staffed with highly skilled learning and education experts along with and seasoned-tested-partners that support our clients around the clock. This team strength allows NIIT the agility to flex, expand, contract and spike as needed while being able to respond to virtually any learning or education issue around the globe. Because we know time of the essence, we do this with speed, precision – and excellence in execution so that your strategy needs can be meet even in the most demanding business situations.

#4 Technology as an Enabler of Learning

NIIT seeks to benefit humankind through pioneering the effective deployment of technology to help people learn. In fact, our founders’ intent in creating NIIT was to successfully bring people and computers together, as we did through the HiWel project.

Our clients trust us to help them use technology as key support for training in their industries. What we do with technology is what counts; for example, NIIT identified not just the technology but also the training-culture elements that had to change in order to bring success in its Yum! Brands/KFC virtual training solution (listen to a podcast about the solution here).

#5 A Superb Price/Value Equation

There can be no substitute for a superb price value equation. It takes more than just the latest technologies to give enterprises and learning organizations the business impact they need from training. NIIT’s approach to training is based on reducing costs through the creation of business value, so our clients realize:

• Faster time-to-market and quicker employee on-boarding, as with our client Diageo.
• NIIT designed a modular, interactive, and goal-oriented training program to educate employees on internal information systems within 7 days, resulting in a 50% reduction in service desk calls and 33% more productivity per new employee.
• Better-aligned solutions delivered by performance-improving training partners.
• Effective custom solutions.
• More convenient self-study and blended delivery options, thanks to our resource network and understanding of technology and training, as demonstrated by our work with Computer Associates.
• Clarity on training results through regular monitoring and reports from our training-process governance teams.

Why Go with NIIT?

Known worldwide as one of the top 5 providers of Managed Training Services offerings, NIIT offers more than 30 years of experience in education and training. As a learning services company, we are unique in our focus on creating value, our process-driven improvement and innovation, and our passion about training. We have received industry recognition as a valued partner for excellence in learning, along with earning ISO 9001 certifications in core technologies to best serve our clients.

NIIT’s approach to Managed Training Services is to work closely with an organization to:

• Uncover the true cost of training so that organizations can begin to manage the entire amount while reducing future costs.
• Identify the training content, technologies, and delivery that will have the most positive business impact through proven techniques such as Critical Mistake Analysis.
• Manage the solution and gather metrics that measure the resulting improvements to the bottom line.