Elements of Managed Training
Services
NIIT takes a long-term approach to partnering with our clients, whether they are
enterprises, educators, associations, technology companies, or other organizations.
For over three decades, we have developed best practices for generating value from
our clients’ investments in training—and for supporting the business—by developing
targeted, flexible learning solutions. NIIT has the process innovations and proven
methodologies to help organizations in a range of industries:
- Accelerate business transformation
- Improve the quality and responsiveness of
training
- Provide targeted and effective training capabilities,
processes, technology platforms, and expertise
- Reduce costs
Beyond providing quality services, we also go into depth to identify—and deliver
on—key strategies for transformation that are based on each client’s opportunities
and goals. We then accelerate that transformation through providing:
- Advisory services
- Clarity on our results
What Are Managed Training Services?
Managed Training Services from NIIT are a suite of training processes designed to
deliver more relevant training while optimizing the business impact of (and control
over) training, so executives and educators can focus on their core businesses.
NIIT has the connections, resources, and technology to deliver training when, where,
and how it is needed, with a pool of industry experts in more than 44 countries—and
learning solutions delivered online, in the classroom, or in virtual environments.
Managed Training Services can reduce organizations’ training costs by 20 percent
to 30 percent and help employees, customers, partners, or students become more productive
to sell better, produce faster, or stay with a program long enough to graduate.
MTS is a flexible, scalable solution in which organizations outsource a combination
of training elements to NIIT, according to their needs, business goals, and a thorough
assessment of their current situations.
Flexible, Customized, and Comprehensive Training Solutions
NIIT uses proven, value-creating methodologies to compose and deliver the elements
of MTS, which are available 24/7 across the globe in a variable costing model:
Learning Content
is highly customizable. Each organization has unique needs in terms of the subjects
that training must cover and the delivery format that training will take. NIIT’s
approach to custom content development includes the use of global development centers
and offshore development facilities and resources. The learning modalities we deliver
are internally consistent, built according to instructional design best practices,
and leverage insights gained from more than 30 years in the training business. NIIT
also provides needs assessment, gaps analysis, and curriculum reconfiguration (or
design and development) to help ensure those clients get just the right learning
content to create maximum business impact.
Learning Administration
is a turn-key program, performed under the most demanding SLAs, that combines both
technology systems and dedicated customer service support teams to provide the most
robust administration possible. Because we understand that efficient administration
is critical to taking a company’s learning strategy to a reality, we strive to not
just deliver operations support but also build long-term relationships and integrated
learning solutions that help our clients grow their businesses. Learning administration
covers vendor, catalog, class, and delivery management, plus many other categories.
NIIT Learning Administration also includes:
-
Demand Generation Services, which leverage an intelligent marketing platform
technology tightly coupled and integrated with customer relationship management
software and call center operations to employ a campaign management methodology
that is proven to increase ROI, prove the value of marketing, and ultimately drive
revenue by improving marketing effectiveness.
*Available to Technology and Telecommunications Companies Only
-
Student Retention Services online tutoring programs that are built on adaptive
remediation to identify at-risk students based on predefined behaviors. These services
include a structured intervention process designed to help students actively participate.
NIIT also employs a rigorous system that has been shown to reduce student attrition,
increase learner satisfaction, and support student's success.
Learning Delivery solves complex
business issues to free clients from the high cost and resource management demands
that result from dynamically changing learning requirements. Because learning solutions
are our only business, NIIT maintains a massive talent base that can scale up and
down on demand and can remain fluid with whatever learning delivery method is required:
on-site classroom trainers, online faculty and mentoring, and fully managed application/process
rollout services. NIIT has also developed a number of learning architectures rooted
in our principles of
instructional design. These architectures promote learning by doing, and
incorporate advice from experts from around the world.
Learning Technology offers a diverse set of technology-based learning tools
and services that reliably support every learning solution. NIIT offers robust,
global hosting technology services and sophisticated facilities provisioning that
support every aspect of the learning technology infrastructure. NIIT can quickly
deploy, host, and support nearly any combination of learning technology to deliver
efficiency, reliability, and cost-effectiveness. Learning Technology solutions include:
- The highly customizable, hosted KnowledgeHub™
is a turn-key Learning Management System for online training delivery. No matter
which LMS solution an organization chooses, NIIT will provide Consulting and Strategic
Planning, Student and Subscription Management, Professional Development Management,
Reporting, and more.
- Virtual Labs a web-based, distance-learning
technology. These virtualized labs are hosted by NIIT, so clients can avoid costly
technological investments while providing students with 24x7 access to the latest
live networking hardware and software, dedicated exclusively to skills enhancement
Advisory Services help NIIT
clients solve business problems through targeted focus on achieving business results.
Through these services, NIIT enables clients to better align learning with business
results, systematically increase the impact of the solutions they produce, and provide
world-class solutions to specific business needs. Included are Strategic Assessments,
preliminary advisory services that provides clients with:
- A comprehensive analysis of their current
training environment
- A detailed picture of the required future
state of training to achieve business goals
- A business case, including the transformational,
operational, technological, and economic plans needed for achieving the desired
future state
From Assessment through Implementation and Governance: Transform Your Business
With Managed Training Services, NIIT takes over ownership, execution, and accountability
for certain training processes. To determine the particular combination of processes
that will give each organization maximum business impact, NIIT offers an assessment
at the beginning of the Managed Training Services engagement. During this
strategic assessment NIIT works with an organization’s stakeholders to map
our capabilities to that client's specific needs and:
- Reviews each client’s current training and
service delivery model, then reconciles what business leaders expect from training
with the people capabilities each business requires—according to business leaders
and staff themselves.
- Makes recommendations for change and suggests
an implementation strategy that takes advantage of “low hanging fruit” (opportunities
to increase the impact of learning and/or reduce costs). Typically, we uncover a
set of such opportunities during the assessment process.
- The ongoing
governance phase, which is part of our larger Business Management System, is
essential to our clients for realizing business value. NIIT uses a scalable Tiered
Governance Organization Structure designed in collaboration with our clients to
manage processes and people, to help deliver maximum business value.
The Benefits of Managed Training Services
Managed Training Services provide customized, end-to-end training processes that
can support tightly defined and targeted processes through comprehensive global
programs for any learner constituency. NIIT’s objective is to make every aspect
of our client's businesses:
- More efficient
- More financially effective
- Better aligned with both top level strategic
objectives and on-the-ground tactical requirements
These capabilities add up to true business value, delivered by a partner committed
to helping clients leverage their investments to reach their business goals, whether
they are to:
- Increase revenue
- Improve productivity
- Enhance customer satisfaction and retention
- Reduce cycle times
Organizations that are ready to make training more relevant and effective may download
our ebook, Transforming
the Training Organization to learn more about how Managed Training Services
can help organizations reduce costs, improve agility, and drive quantifiable business
impact from more targeted and efficient training.
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