About Our Customers

Across all of our areas of vertical specialization, we’re proud to serve and partner with the biggest, most sophisticated companies in the world. We’ve earned the continuing trust of market leaders and industry heavyweights for more than three decades. Today, we continue to innovate, and impress and delight our clients with services spanning 44 countries around the world.

Below are just a few of the many organizations we have helped to achieve their strategic business and training objectives.

Automotive

	Leading auto manufacturer Ford partnered with NIIT to provide training solutions for Dealership Sales Managers and Sales Consultants at its independently owned and operated dealerships. Using Critical Mistakes Analysis, NIIT identified the key behaviors for improvement in those two roles and developed training solutions that increased sales, profitability and customer satisfaction.

Toyota Motor Sales wanted to replace its paper-based training solutions with e-learning for its 8,500 U.S. employees across 1,000 nationwide dealerships. The e-learning solution needed to be accessible at any time, regardless of employee location, have the ability to be customized to meet any employee’s skill level, and allow them to learn at their own pace. Through a partnership with NIIT, Toyota created an easy-to-administer online test that includes simulations based on real challenges experienced by sales representatives. This impactful test is driving Toyota’s bottom line.

Higher Education

Recognizing the need to better satisfy the educational needs of an increasingly diverse student base, Ohio University turned to NIIT as a course development partner for online courses. Working with NIIT, the university expanded the breadth of its online offerings to include bachelor’s degree completion programs, enriched course content with digital media, and increased consistency of content delivery. All received positive feedback from students and faculty.

Medical /Pharmaceutical

Beth Israel required a course for pharmacists that would feature real-world, practice-based scenarios in an online, interactive multimedia environment to provide immediate feedback and remediation to learners. NIIT employed Critical Mistakes Analysis to identify and prioritize mistakes and incorporate the resulting behavioral training into an engaging, media-intensive environment in which learners could work their way through the scenarios.

The resulting solution helps train pharmacists to carefully choose the optimal course of action for patients who have been prescribed opioids, while considering potential issues such as effective communication and reducing the risk of drug diversion and addiction. The course was co-sponsored by the New York State Council of Health-system Pharmacists (NYSCHP) for continuing pharmacy education credit.

Publishing

Key Curriculum Press helps students to reach their potential in science and math with innovative tools, including their The Geometer’s SketchpadTM. NIIT converted the tool from a printed edition, which was cumbersome to update, to an online version. They also added a new, comprehensive service for teachers to plan lessons and an online community forum.

Restaurant and Retail

KFC, a division of YUM! Brands, Inc. faced a serious loss prevention situation in its US locations. In order to engage Gen Y employees, build future leaders and positively impact behaviors, KFC partnered with NIIT to develop a ground-breaking training approach. The team applied Critical Mistakes Analysis to identify the changes that would most impact results and built a scripted series of interventions.

Services

Allstate, a personal lines insurer, required training to help its associates in the automobile insurance quoting process. NIIT developed a blend of e-learning and performance support to help associates quote more accurately, with real-time support and evaluation tools built in. The solution resulted in significant increases in quote accuracy and earned a Gold Award for Excellence in e-learning from CLO Magazine’s Learning in Practice Awards and a Society of Insurance Educators Award in 2007.

For more than 65 years, Hewitt has provided its customers with best-in-class human resources consulting and outsourcing services. When the company sought to enhance client interaction skills for its associates, it looked to NIIT to develop and deploy a training program that could train associates through real-world examples of using these skills and overcoming client communication challenges that may arise in their daily operations. NIIT developed a web-based modular training program that met with high user satisfaction.

Technology

	Autodesk’s solutions help its customers create, manage and share their data and digital assets more effectively. The company partnered with NIIT to build customer training that would support its continually evolving software and solutions, eventually growing the catalog to provide training on several product lines with instructor-led training content and e-learning solutions.

Companies in every industry use Business Objects’ products and services to track, understand, and manage information. When the company needed training for its growing customer and employee base, they turned to NIIT to quickly ramp up qualified instructors in North America and help manage spikes in training demand. The ultimate solution delivered 1,000 days of training across multiple product lines.

One of the world’s largest IT management software providers is Computer Associates (CA). The company’s growth strategy required a sound training delivery model to support expansion while reducing costs and converting a great deal of fixed costs to variable costs. Partnering with NIIT, CA implemented a Center of Competency with a dedicated trainer pool, driving both the needed coverage and cost reduction.

As the leading provider of spatial information management (SIM) software, Intergraph required scalable, flexible, low cost onsite customer training support for its Plant Design software. NIIT created a suite of training materials that included an online option and a learning management system to better facilitate worldwide customer access. The result was a viable and sustainable method of updating, maintaining, and hosting content independently.

Electronics

A global leader in healthcare, lifestyle and technology with a presence in more than 60 countries, Philips needed to create a globally consistent learning environment they dubbed “One Philips.” The company partnered with NIIT to manage the administrative, technology and logistics aspects of creating a global training administration program supported by a 24x5 service desk, with the vision to provide a cost-effective solution that would be globally consistent but locally implemented. The resulting platform provides a consistent vocabulary and way of working for Philips employees around the world, and received a Bersin Learning Leaders Award for Excellence in Vendor Innovation in 2008.