SUCCESS DEPENDS ON PERFORMANCE

Staying competitive is an ongoing process and in order to improve, the people who serve in your most pivotal positions must continually enhance their performance. The only way your staff and the enterprise will keep up is by continuing to train and learn how to meet new demands. It’s the only way to meet the constantly changing requirements of the global marketplace.

Most organizations have a few Pivotal Job Roles where improvements in performance are both uniquely possible to achieve and uniquely important. Wherever they are found, pivotal job roles share two features: a) performance is critical to results; and b) performance varies widely indicating that substantial improvement is possible.
 

EVOLVE YOUR PIVOTAL PEOPLE

Recognizing that your organization needs ongoing training programs in place to continually enhance performance in critical job roles, NIIT has developed a unique approach to helping organizations realize significant business benefits by focusing their investments in human performance on such job roles. This approach enables us to systematically identify where such investments will yield results.

Starting at the level as high as that of the corporation itself, we drill down through business units, functions, and roles, all the way to specific tasks, and even down to the level of specific “critical mistakes” made in performing those tasks. At each level, we identify the areas of highest opportunity, then drill deeper into those. By rigorously following this process, we achieve precision and clarity in aligning human performance solutions to high-priority business needs.

This process delivers:

• The Business Analysis provides overall guidance for the solution and captures how its success will be measured.
• The Performance Analysis identifies the key performance issues and critical mistakes that the solution should target. These are organized around a task model of the job.
• The Solution Design identifies a set of performance stages that new employees will progress through as they develop. It identifies specific performance goals for each stage and specifies the training, performance support, communications, and interventions that we have identified to enable employees to meet those performance goals.
• The Implementation Plan captures how to develop and implement the solution, how to evaluate its success, and how to continually improve it over time.

For more, tune in to this podcast featuring our solution for KFC or browse through our Executive Briefing presentation on Pivotal Job Roles.