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Customer Education
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CUSTOMER EDUCATION FOR MAXIMUM BUSINESS IMPACTHelping customers understand how to use your products and how to leverage them for maximum benefit increases the overall value of your product and reduces support costs. Training customers on how to use and install your products using in-house resources can be both costly and time consuming. By delivering customer education through NIIT, you can dramatically improve profitability, and increase the value of your offerings to your customers at the same time.
Entrusting your customer education to a partner enables you to quickly scale learning content and delivery across geographies. With the backing of our curriculum teams, you will be able to focus your key resources and subject matter experts on strategies that will provide the greatest business impact, helping your company to achieve its goal profit margins.
Whether you want to deliver general product information, product specific training, or best practices training, NIIT has all of the tools you need to deliver customized education for your customers - and quickly.
DRIVE EXCELLENCE THROUGH CENTERS OF COMPETENCEOur Centers of Competence approach means that a dedicated group of subject matter experts, analysts, course content developers and technical writers are assigned to work on your custom content. Not only does your assigned team have the ability to quickly learn new technologies, the team continues to learn and expand their skill set as they deliver and implement the solution, enabling further refinement and optimization of the end deliverable. Further, the need for your subject matter experts to provide information is lessened, enabling them to be leveraged in more profitable areas.
We also provide multifaceted resources via a variety of effective channels: offshore, onshore, and near shore. This flexible approach enables significant cost savings by turning fixed costs into variable costs while efficiently managing both internal competence development and trainer bench time.
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