Managed Training Services for

Technology Companies

Technology companies succeed when their customers succeed. Technology companies seek to create a virtuous cycle in which customers are able to adopt their products, configure them appropriately, and operate them effectively to drive business results. Training and education are central to this mission. Customers with better trained resources make better use of technology, are more loyal, and invest in more repeat purchases. Accordingly, technology companies seek to create an environment in which talent on their proprietary technology is readily available (including in customers, partners, their own professional services group, and on the market). As part of so doing, they seek to create profitable customer education businesses with predictable margins and growing revenues.

The technical training space is evolving rapidly. One the one hand, there are best practice designs and approaches available for how to structure and conduct technical training. One the other, the opportunities afforded by virtual labs, mobile learning, and social collaboration are shifting the rules on what is possible. Global support is considered mandatory and, as always, customer, employees, and partners have competing needs.

Many technology education groups see substantial opportunity to grow volume and refine their offering to better meet these needs. However, they are faced with great challenges running profitable customer education businesses with predictable margins often being consumed with keeping the ship running and ensuring margins are stable as volumes fluctuate. They struggle to stay on top of best practices in development, delivery, and technology. Yet, customer education leaders seek a method to create reliable, scalable, operations with lower, predictable costs so that they can focus on generating more value through education and training.

NIIT can help.

The Expertise, Systems, and Processes to Support the Technology Industry

NIIT brings experience in running our own education businesses, and expertise working with leaders in within customer education organizations, including CA, Hitachi Data Systems, HP, Red Hat and many others. That’s why our Managed Training Services can help more efficiently educate end users and partners. We can help customer education organizations increase revenue, reduce costs and investment in fixed costs while at the same time improve margins, customer satisfaction and instructor utilization.

Technology companies can be assured of our qualifications:
NIIT was the training company to be assessed at Level 5 of SEI CMM for process maturity, and our processes are ISO 9001 certified. NIIT can provide training solutions adapted to varying degrees of technical expertise or different informational needs, whether an IT or telecom company needs help:

• Educating customers learn how to configure, implement, employ, and administer products training sales teams to sell more products quicker
• Teaching partners to implement more effectively
• Facilitating new product launches
• Managing certification programs globally
• Localizing product training for customers
• Streamlining application/process rollouts
• Benchmarking in content acquisition and competency centers

In each endeavor we take the following into consideration:

• A People Approach; NIIT views each partnership as a strategic opportunity to strengthen our current capabilities with rebadged employees from our clients. We are a company with a deep commitment to people, so we treat rebadged staff just as we treat employees who join us through the traditional interview process, offering them the same opportunities for advancement.



• An Organizational Framework; Our governance system offers a transparent governance structure, governance review sessions, a clear escalation process, and structured management reporting. This helps ensure that training stays aligned with business objectives that our services and any corrective actions remain transparent, and that innovation and continuous improvement are focused where they matter most.



• A Process Approach; NIIT is committed to quality and continuous improvement (ISO 9001 certified), as evidenced by our proven, tested, and mature processes (SEI CMM Level 5 certified). Our clients seek us to increase value, so continual improvement is a core part of our operating system.



• A Platform Approach; NIIT is a partner with global reach, with a host of locations, technology subject matter experts, and certified trainers around the world who have the expertise to create solutions and implement tailored training. With a footprint spread across 44 countries supporting half a million learner every year, and utilizing more than 1,300 certified trainers, these resources can quickly fill staffing gaps as needs spike and scale around your business for example, new product release cycles.



• A Global Sourcing View; Strategic Sourcing service utilizes a common and highly leverageable approach that we fit for purpose to each of our clients. Based on our extensive experience in Strategic Sourcing, we will deliver high value, provide cost arbitrage and serve as a one-stop resource. This capability allows clients to drive consistency, value and efficiency across the enterprise by developing a world-class preferred supplier program.
  
  For more information on Strategic Sourcing, ask our expert.