ITIL v3 Capability Module

Operational Support and Analysis Capability Course

Service Offerings and Agreements Capability Course

Planning Protection and Optimization Capability Course

Release, Control and Validation Capability Course

Code : ITL9333

Duration : 5 Days

Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

Individuals who require a deeper understanding of the Planning Protection and Optimization processes and how these may be used and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management.

IT professionals involved in IT Service Management implementation and improvement programs.

A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

At the end of this course, the learner will gain competencies in:
Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle

Knowing the important role of Planning Protection and Optimization in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.

The activities, methods and functions used in each of the Planning Protection and Optimization processes.

The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence.

How to measure Planning Protection and Optimization performance
The importance of IT Security and how it supports Planning Protection and Optimization.

Understanding technology and implementation requirements in support of Planning Protection and Optimization.

The challenges, critical success factors and risks related with Planning Protection and Optimization

Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate.

There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable.

It is also strongly recommended that candidates:
Can demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment .

Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
Capacity Management, Availability Management, IT Service Continuity Management (ITSCM), Information Security Management and Demand Management

It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, in particular the Service Design publication.

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Duration : 5 Days

  Audience:

Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management
IT professionals involved in IT Service Management implementation and improvement programs.

A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

At the end of this course, the learner will gain competencies in:
Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle.

Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.

The activities, methods and functions used in each of the Service Offerings and Agreements processes.

The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence.

How to measure Service Offerings and Agreements performance
The importance of IT Security and how it supports Service Offerings and Agreements.

Understanding technology and implementation requirements in support of Service Offerings and Agreements.

The challenges, critical success factors and risks related with Service Offerings and Agreements

Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate.

There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable.

It is also strongly recommended that candidates:
Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended.

Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management.

It is recommended that candidates are familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications prior to attending training for this certification.

TOP

Duration : 5 Days

  Audience:

Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

Individuals and / or operational staff who require a deep practical understanding of the Service Offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management
IT professionals involved in IT Service Management implementation and improvement programs.

A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

At the end of this course, the learner will gain competencies in:
Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle.

Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.

The activities, methods and functions used in each of the Service Offerings and Agreements processes.

The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence.

How to measure Service Offerings and Agreements performance
The importance of IT Security and how it supports Service Offerings and Agreements.

Understanding technology and implementation requirements in support of Service Offerings and Agreements.

The challenges, critical success factors and risks related with Service Offerings and Agreements

Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate.

There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable.

It is also strongly recommended that candidates:
Can demonstrate familiarity with IT terminology and understand the context of Service Offerings and Agreements management of their own business environment is strongly recommended.

Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management.

It is recommended that candidates are familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications prior to attending training for this certification.

TOP

Duration : 5 Days

  Audience:

Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization – for example: operational staff involved in Change Management, Release and Deployment.

Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.

IT professionals involved in IT Service Management implementation and improvement programs.

A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

At the end of this course, the learner will gain competencies in:
Understanding Service Management as a Practice and Service Transition principles, purpose and objective.

Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.

The activities, methods and functions used in each of the Release, Control and Validation processes.

The application of Release, Control and Validation processes, activities and functions to achieve operational excellence.

How to measure Release, Control and Validation performance.

The importance of IT Security and how it supports Release, Control and Validation.

Understanding technology and implementation requirements in support of Release, Control and Validation.

The challenges, critical success factors and risks related with Release, Control and Validation

Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate.

There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable.

It is also strongly recommended that candidates:
Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment.

Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
Change management, Release management, Configuration management, Service evaluation and quality assurance, Knowledge management, Service validation and testing.

It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

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