ITIL v3 Lifecycle Module
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ITIL® v3 Service Transition Lifecycle Course
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Code : ITL9337
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Duration : 3 Days
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Audience:
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Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation
+ v3 Foundation Bridge certificate) who want to purse the intermediate and advanced
level ITIL certifications.
Individuals who require understanding of the ITIL Service Transition phase of the
ITIL core lifecycle and how it may be implemented to enhance the quality of IT service
provision within an organization.
IT professionals working in or new to a Service Transition environment and requiring
a detailed understanding of the concepts, processes, functions and activities involved.
Individuals seeking the ITIL Expert certification in IT Service Management for which
this qualification is one of the prerequisite modules.
Individuals seeking progress towards the ITIL Master in IT Service Management for
which the ITIL Expert is a prerequisite.
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory
staff, team leaders, designers, architects, planners, IT consultants, IT audit managers,
IT security managers, service test managers and ITSM trainers.
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Learning Objectives:
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At the end of this course, the learner will gain competencies in:
Understanding Service Management as a Practice and Service Transition principles,
purpose and objective.
Understanding how all Service Transition processes interact with other Service Lifecycle
processes.
The subprocesses, activities, methods and functions used in each of the Service
Transition processes.
The roles and responsibilities within Service Transition and the activities and
functions to achieve operational excellence.
How to measure Service Transition performance.
Understanding technology and implementation requirements in support of Service Transition.
The challenges, critical success factors and risks related with Service Transition
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Prerequisites:
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Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge
Certificate.
There is no minimum requirement but a basic IT literacy and around 2 years IT experience
are highly desirable
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ITIL® v3 Service Design Lifecycle Course
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Duration : 3 Days
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Audience:
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Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation
+ v3 Foundation Bridge certificate) who want to purse the intermediate and advanced
level ITIL certifications.
Individuals who require a deeper understanding of the Service Design stage of the
Service Lifecycle and how activities in this Lifecycle stage may be implemented
to enhance the quality of IT service management within an organization.
IT professionals working in or new to a Service Design environment who require and
understanding of the concepts, processes, functions and activities involved.
Individuals seeking the ITIL Expert certification in IT Service Management for which
this qualification is one of the prerequisite modules.
Individuals seeking progress towards the ITIL Master in IT Service Management for
which the ITIL Expert is a prerequisite.
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory
staff, team leaders, designers, architects, planners, IT consultants, IT audit managers,
IT security managers, service test managers and ITSM trainers involved in the management,
coordination and integration of design activities within the Service Lifecycle.
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Learning Objectives:
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At the end of this course, the learner will gain competencies in:
Understanding Service Management as a Practice and Service Design principles, purpose
and objective.
Understanding how all Service Design processes interact with other Service Lifecycle
processes.
The sub-processes, activities, methods and functions used in each of the Service
Design processes.
The roles and responsibilities within Service Design and the activities and functions
to achieve operational excellence.
How to measure Service Design performance .
Understanding technology and implementation requirements in support of Service Design.
The challenges, critical success factors and risks related with Service Design
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Prerequisites:
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Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge
Certificate.
There is no minimum requirement but a basic IT literacy and around 2 years IT experience
are highly desirable.
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ITIL® v3 Service Operation Lifecycle Course
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Duration : 3 Days
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Audience:
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Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation
+ v3 Foundation Bridge certificate) who want to purse the intermediate and advanced
level ITIL certifications.
Individuals who require understanding of the ITIL Service Operation phase of the
ITIL core lifecycle and how it may be implemented to enhance the quality of IT service
provision within an organization.
IT professionals working in or new to a Service Operation environment and requiring
a detailed understanding of the concepts, processes, functions and activities involved.
Individuals seeking the ITIL Expert certification in IT Service Management for which
this qualification is one of the prerequisite modules.
Individuals seeking progress towards the ITIL Master in IT Service Management for
which the ITIL Expert is a prerequisite.
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory
staff, team leaders, designers, architects, planners, IT consultants, IT audit managers,
IT security managers and ITSM trainers involved in the ongoing management, coordination
and integration of operation activities within the Service Lifecycle.
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Learning Objectives:
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At the end of this course and examination, the learner will gain
competencies in:
Understanding Service Management as a Practice and Service Operation principles,
purpose and objective.
Understanding how all Service Operation processes interact with other Service Lifecycle
processes.
The subprocesses, activities, methods and functions used in each of the Service
Operation processes.
The roles and responsibilities within Service Operation and the activities and functions
to achieve operational excellence.
How to measure Service Operation performance .
Understanding technology and implementation requirements in support of Service Operation.
The challenges, critical success factors and risks related with Service Operation
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Prerequisites:
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Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge
Certificate.
There is no minimum requirement but a basic IT literacy and around 2 years IT experience
are highly desirable
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ITIL® v3 Continual Service Improvement Lifecycle Course
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Duration : 3 Days
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Audience:
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Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation
+ v3 Foundation Bridge certificate) who want to purse the intermediate and advanced
level ITIL certifications.
Individuals who require a deeper understanding of the CSI stage of the Service Lifecycle
and how activities in this Lifecycle stage may be implemented to enhance the quality
of IT service management within an organization.
IT professionals working in or new to a CSI environment who require and understanding
of the concepts, processes, functions and activities involved.
Individuals seeking the ITIL Expert certification in IT Service Management for which
this qualification is one of the prerequisite modules.
Individuals seeking progress towards the ITIL Master in IT Service Management for
which the ITIL Expert is a prerequisite.
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory
staff, team leaders, designers, architects, planners, IT consultants, IT audit managers,
IT security managers, service test managers and ITSM trainers.
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Learning Objectives:
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Upon completion of this course and examination, the learner will
gain competencies in:
Understanding Service Management as a Practice and CSI principles, purpose and objective.
Understanding how all CSI processes interact with other Service Lifecycle processes.
The sub-processes, activities, methods and functions used in each of the CSI processes.
The roles and responsibilities within CSI and the activities and functions to achieve
operational excellence.
How to measure CSI performance.
Understanding technology and implementation requirements in support of CSI.
The challenges, critical success factors and risks related with CSI
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Prerequisites:
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Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge
Certificate.
There is no minimum mandatory requirement but 2 to 4 years professional experience
working in IT Service Management is highly desirable.
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ITIL® v3 Service Strategy Lifecycle Course
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Duration : 3 Days
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Audience:
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Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation
+ v3 Foundation Bridge certificate) who want to purse the intermediate and advanced
level ITIL certifications.
Individuals who require a deeper understanding of the Service Strategy stage of
the Service Lifecycle and how activities in this Lifecycle stage may be implemented
to enhance the quality of IT service management within an organization.
IT professionals working in roles associated with strategic planning, execution
and control within a service-based business model, seeking an understanding of the
concepts, processes, functions and activities involved in Service Strategy.
Individuals seeking the ITIL Expert certification in IT Service Management for which
this qualification is one of the prerequisite modules.
Individuals seeking progress towards the ITIL Master in IT Service Management for
which the ITIL Expert is a prerequisite.
A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory
staff, team leaders, designers, architects, planners, IT consultants, IT audit managers,
IT security managers, service test managers and ITSM trainers involved in the management,
coordination and integration of strategy activities within the Service Lifecycle.
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Learning Objectives:
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Upon completion of this course and examination, the learner will
gain competencies in:
Understanding Service Management as a Practice and Service Strategy principles,
purpose and objective.
Understanding how all Service Strategy processes interact with other Service Lifecycle
processes.
The activities, methods and functions used in each of the Service Strategy processes.
The roles and responsibilities within Service Strategy and the activities and functions
to achieve operational excellence.
How to measure Service Strategy performance .
Understanding technology and implementation requirements in support of Service Strategy.
The challenges, critical success factors and risks related with Service Strategy
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Prerequisites:
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Candidates for this course must:
Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge
Certificate.
There is no minimum requirement but a basic IT literacy and around 2 years IT experience
are highly desirable
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