ITIL v3 - Managing Across the Lifecycle
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ITIL® v3 Managing Across the Lifecycle
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Code : ITL9340CL
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Duration : 5 Days
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Audience:
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Individuals who require a business and management level understanding of the ITIL
V3 core Lifecycle and how it may be implemented to enhance the quality of IT service
provision within an organization.
Individuals seeking the ITIL Expert certification in IT Service Management for which
this qualification is the final mandatory module leading to the Expert certification.
Individuals seeking progress towards the ITIL Master in IT Service Management for
which the ITIL Expert is a prerequisite.
A typical role includes (but is not restricted to): CIOs, Senior IT Managers, IT
Managers and Supervisors, IT professionals and IT Operation practitioners.
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Learning Objectives:
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At the end of this course, the learner will gain competencies in:
Introduction to IT Service Management business and managerial issues.
Managing the planning and implementation of IT Service Management.
Management of strategic change.
Risk management.
Understanding organizational challenges.
Service assessment.
Understanding complementary industry guidance
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Prerequisites:
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Candidates for this course must:
Hold the ITIL Foundation Certificate in IT Service Management (2 credits from the
V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further
15 credits (a total of at least 17 credits) as a minimum from a balanced selection
of ITIL Service Lifecycle or Service Capability qualifications
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