Running Training Like a Business is a model for training that generates clear business value through everything it does. It means a transformation from a sluggish cost center to an agile, valuable, and flexible cost service that customers (internal buyers) gladly pay for. It means understanding that line executives are training’s customers and their needs and goals must be priority one. It means applying the same high standards to training—both in how it operates and what it produces for customers—that apply to manufacturing, sales, and other disciplines.
Is such a radical transformation possible? Our experience with some of the world’s top firms proves that it is. Forward-thinking companies have reinvented their training organizations around the concept of running training like a business, and have tangible successes to show for it. These corporations now know what they are spending on training and what the investment yields.
Running training like a business deliberately and immediately reconnects training to core business objectives, creating a training organization that: