case study

Flipping High Volume In-Person Training to Virtual in Record Time

Our customer is a highly innovative, global industry leader in technology..

NIIT manages demand planning, training delivery and administration for multiple business units globally. With a highly customized platform and framework for demand planning and delivery execution, NIIT has transformed overall service delivery for the customer. Through a transparent view of end-to-end process management, our client can maximize utilization and better plan to manage emerging training priorities and volumes.

COVID-19 led to abrupt cancelations of in-person training for our customer, a leading global technology

company. In March 2020, the NIIT team worked proactively with rhe customer to convert over 20 in-person training sessions to virtual training sessions in record time with zero losses or late cancellation charges. As the pandemic continues, the NIIT team has scheduled and delivered over 104 VILT training sessions and responded to 224 requests served end-to-end to ensure that all classes can now be delivered virtually in a safe environment.

Find out more about how NIIT helped a leading technology company rapidly transform high volume in-person training to virtual in response to a global pandemic.