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Talent Imperatives for ECommerce Sector

Talent Imperatives for ECommerce Sector

India’s ECommerce market is the eighth largest in the world, and is home to approximately 20,000 ECommerce companies. The industry is a significant contributor to the Indian economy. Owing to the increasing Internet user base and favourable market conditions, the ECommerce industry in India is estimated to reach 350 billion U.S. dollars by 2030, and is set to become the second-largest ECommerce market in the world by 2034.

To tap this exponential growth and address the challenges of seamless integration, Talent plays a critical role - Talent with the right skill sets and mind sets, who can understand the big picture, think innovation and scale, think design, and leverage insights from data to create delightful experiences for end customers and suppliers.

We have designed a thought paper: Talent Imperatives for ECommerce Sector to delve deeper into the following:

  • The landscape of ECommerce market in India
  • The unique organization structure that facilitates the end-to-end digital business model
  • Talent necessary to meet their growth agenda (especially, the digital mindset and skills that are required at leadership level, and the competencies required of managers)
  • Case studies of outcome driven; custom designed interventions aligned with business requirements


SHIFT to the new normal of learning

SHIFT to the new normal of learning

Even as the global economy redefines the new normal, resilience and innovation will define success for the post-pandemic business world.


The current driver of competitive advantage is an extremely talented workforce that is agile, resilient, and innovative.


Business leaders have a great opportunity now to SHIFT to the new normal of learning.


This would require a deliberate change of practices and processes, a shift in the mindset, and an investment of time and effort. However, paybacks can be relatively high.



Towards a #FullStackFuture

Towards a #FullStackFuture

Covid-19 has almost overnight made work from home a new norm.


Distributed IT teams are looking for full-stack developers – as they are more productive with higher utilization.


Embracing full-stack thinking helps enterprises enable small teams with self-sufficient skills to take digital transformation engagements.


Globally, product teams and digital engineering teams are increasingly demanding only full-stack resources.



News & Events

NIIT Limited announces Q1 FY23 (April- June 2022) results

NIIT Acquires St. Charles Consulting Group

Significantly expands strategic capabilities in talent development, learning consulting, program design and delivery

press release

New Delhi, India/ Atlanta, GA, November 4, 2022: NIIT Limited (NIIT), a global talent development corporation and leading provider of managed training services, announced today that it has acquired 100% membership interest in St. Charles Consulting Group LLC (StC) through its wholly owned subsidiary, NIIT (USA), Inc. Headquartered in St. Charles, Illinois, StC is a leading provider of consulting, design, and implementation solutions for strategic learning programs to professional services firms and Fortune 500 companies.

The acquisition was completed at a fixed consideration of USD 23.428 Million subject to certain adjustments as per definitive agreements. In addition, the definitive agreements provide for payment of annual performance based earnouts over the next four years.

Founded in 2002, by two former Arthur Andersen Partners, St. Charles Consulting Group has a network of over 500 premier management consultants in the fields of learning, organization development, knowledge services, and workforce planning. The company offers solutions in four key areas - strategic consulting, custom learning experiences, learning curation, and managed services.
With their genesis as leading Arthur Andersen learning professionals at Andersen's Worldwide Center for Training and Development, the company's founders and key team members have served over 12 out of the top 15 global professional services firms.
The acquisition helps NIIT add significant presence in the professional services and management consulting sectors while strengthening NIIT's rapidly growing learning consulting practice.  The transaction is in line with NIIT's stated goal of accelerating growth through investments that add new capabilities to bring more value to its customers and strengthen presence in attractive customer segments. St. Charles' deep experience in Strategic Learning Programs aimed towards advancing overall strategy, addressing strategic business priorities, and key initiatives at large organizations are in high demand across large, global organizations. NIIT believes there is a significant growth opportunity for StC's business going forward and expects the transaction to be margin and EPS accretive from the first year.

"Learning and Development is at the epicenter of change in a post-pandemic world that is going through rapid business and industry transformation. As organizations strive to build and retain talent and skills for a future-ready workforce, L&D is leading the way on many key initiatives. St. Charles Consulting Group brings deep expertise and experience in building strategic learning programs which are in high demand across our customer base," said Sapnesh Lalla, Chief Executive Officer and Executive Director, NIIT Limited.

"As NIIT helps our global customers build sustainable learning ecosystems for the future, the experience that the St. Charles team brings will be invaluable. Our consulting team is also on a high growth trajectory and the St. Charles team will help us fulfil the exponential demand for experienced learning consultants globally," he added.

"The acquisition of St. Charles Consulting Group will give our customers access to an expanded capability of consulting, designing, and implementing strategic learning programs. This will enable us to engage with our customers on a deeper level to help them attain their strategic objectives," said DJ Chadha, Chief Customer Officer, NIIT Limited.

"Given the accelerated change that businesses are experiencing as a result of advanced technologies, accelerated evolution of skills, and new service delivery models, organizations' ability to learn and adapt must be at the core of their business strategy and imperatives. As a result of the current business climate, St. Charles has experienced incredible growth over the last few years, helping our clients in this new frontier of learning.

The time couldn't be better to join forces with NIIT to bring a broader array of capabilities to our clients. The two firms bring complementary learning capabilities and offerings which will allow us to more fully serve our clients and be even more competitive in the marketplace," said Larry Durham, President of St. Charles Consulting Group.

VectorSpan and AGG acted as the financial and legal advisor respectively in this transaction.

About NIIT

NIIT Limited is a leading global talent development corporation that builds skilled human capital and enables workforce talent worldwide.  At NIIT's Corporate Learning Group, we're transforming the way the world learns, for the better. That's why the world's best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

To know more visit us at www.niit.com or write to us at enterprisetraining@niit.com. Follow us on twitter @NIITLTD
About St. Charles Consulting Group

St. Charles Consulting Group is known for helping Fortune 1000 organizations maximize the value of their talent by providing strategic consulting, innovative learning solutions, and managed services. We grow and build on the legacy of quality learning by not only using time-tested practices but also researching and innovating talent development solutions in our Innovation Center, The HIVE. Our innovative perspective on what needs to be done to design, build and support people solutions for our clients is derived from years of experience.

We have invested over the last 20 years to build a premier, management consulting organization delivering hundreds of talent development solutions to over 120 client organizations.  The St. Charles Promise is Quality, Guaranteed.  We ensure satisfaction.  We deliver quality.  We guarantee our work. 

To know more visit www.stccg.com


For Media queries please contact:

NIIT Limited:

Prateek Chatterjee

Senior Vice President, Corporate Communications & Marketing, NIIT Limited

Ph: (Cell) +91 9910201085, (Dir) +91 124 4293041

Email: prateek.chatterjee@niit.com


Tulika Bhardwaj

Account Manager, AvianWE

Ph: (Cell) +91 8851646206

Email: tulika@avianwe.com


Investors may contact:

Kapil Saurabh, NIIT Limited,

Ph (Cell) +91 9899117793,

(Dir) +91 124 4293324

Email: kapil.saurabh@niit.com


St. Charles Consulting:

Michael Peskind

Marketing Manager

Email: mpeskind@stccg.com


Visit us at: www.niit.com

Follow us on: www.twitter.com/niitltd

Talent critical for India’s ECommerce growth, finds NIIT survey

Talent critical for India’s ECommerce growth, finds NIIT survey

Mumbai, September 26, 2022: As the Ecommerce players across the country gear up for the upcoming festive season, NIIT Limited, a leading global talent development corporation, today announced the launch of its thought paper titled "Talent Imperatives for ECommerce sector". Based on deep conversations and a survey with several Ecommerce leaders, across Product management, Program management, Engineering, New initiatives design, Operations, Real estate expansion and Sales, this paper highlights that Digital roles have already crossed Sales as the most On-demand job function in the Ecommerce industry, and Talent is the key differentiator in accelerating the growth. 

The paper reiterates that in addition to the core Digital roles, business, and operations roles, such as Product Manager, Digital Marketer, Catalog Manager, and Supply Chain manager, extensively use the knowledge of Digital technologies to create great customer experiences and drive business growth. Unlike traditional retail companies, where Digital Commerce is created as a standalone vertical or centre of excellence, the contemporary ECommerce companies have 100% digital operating model. In such an integrated model, there is overlap and cross leverage of skills across verticals.  

The paper also reports findings from a survey around the key skill sets and mind sets that are the most critical for ECommerce professionals across functions. These are as follows- 



Additionally, the survey reflects that the top roles that drive Digital transformation and must be developed further are Leaders, followed by Product Managers and Category Managers.

Speaking on the thought paper and its findings, Bimaljeet Singh Bhasin, President, Skills, and Careers Business, NIIT Ltd. said "India's ECommerce markets is poised for exponential growth over the next few years. Our paper highlights talent as the key differentiator for accelerating growth. To orchestrate a seamless workflow across functional verticals, the workforce needs a blend of functional as well as digital skills. NIIT has incubated multiple initiatives over the last few years to specifically address the growing demand for highly-skilled and contemporary technology and digital professionals in India. DigitALL by NIIT is an initiative that has helped organizations across IT Services, Digital Products, Global Captives, Large Banks and Financial Companies, and Consumer organizations build high-quality tech and digital talent. Our programs impart contextual digital and data skills to non-tech (business and operations) roles to enable them to drive digital businesses." 

Please access the complete thought paper here.


About NIIT Limited

NIIT Limited is a leading global talent development corporation that is engaged in building skilled human capital and enhancing workforce talent worldwide. Set up in 1981 to help the nascent IT industry overcome its human resource challenges, NIIT ranks amongst the world's leading training companies owing to its vast and comprehensive array of talent development programs. With a footprint in over 30 countries, NIIT delivers learning interventions that create superior outcomes. The company offers training and development solutions to enterprises and individuals through its two businesses– Corporate Learning Group (CLG) and Skills & Careers Group (SNC).


For Media queries please contact

Prateek Chatterjee

Senior Vice President, Corporate Communications & Marketing, NIIT Limited

Ph: (Cell) +91 9910201085, (Dir) +91 124 4293041

Email: prateek.chatterjee@niit.com  

Tulika Bhardwaj

Account Manager, AvianWE

Ph: (Cell) +91 8851646206

Email: tulika@avianwe.com

Brandon Hall Awards

Brandon Hall Awards

NIIT’s StackRoute has won 6 Brandon Hall Awards this year for premier “Transformative” programs, jointly with its client partners, Dell, Philips, Happiest Minds, Persistent Systems and Zensar.

These awards are yet another validation for the outcome centric pedagogy that StackRoute has consistently used to deliver significant value – both to our client partners, and to our learners. We thank all our client partners and our distinguished mentors without whom this success would not have been possible. 


“Gold” with Persistent Systems for the category “Best Unique or Innovative Learning & Development Program” for Enhancing Architect Competencies. A 16-week intervention designed for practising architects to be able to deal with higher levels of abstraction and yet can deep dive as required. The program focussed on core architecture competencies, Solutioning Mindset, Thought Leadership, People and Leadership.


“Gold” with Philips PIC for the category “Best Advance in Competency Management” for Agile Excellence Practitioner. A 16-week intervention designed for a mindset shift among Program Managers, Release Train Engineers, and Scrum Masters. The program was aimed to help agile practitioners to be able to balance technical, behavioural, process, domain skills and align their work to organizational vision and business goals. 

“Gold” with Zensar for the category “Best Learning Program Supporting a Change Transformation Business Strategy” for Product Management Foundation. A 4-week full time intervention designed for Fresh Graduate Management Recruits to become ready to be deployed as Product Owners who can own the product end to end, prioritize and manage product backlogs, work with developers, clarify requirements, write acceptance tests and criteria. 


Silver” with Philips GBS for the category “Future of Work Best Program for Upskilling Employees” for Enabling FP&A Professionals. A 14-week deep skilling intervention designed to empower and upskill FP&A professionals (Finance, IT, Business Services, and functions) in data processing, data analytics & visualization, and advanced analytics skills including predictive analytics. 

“Bronze” with Dell Technologies for the category “Best Advance in Competencies and Skill Development” for Architects new to the role Engineering and Services streams. A 16-week holistic intervention that included on Cloud Native Architecture, SRE, Business Strategy, Customer Centricity, Decision-making and Leadership skills.

“Bronze” with Happiest Minds for the category “Best Advance in measuring the impact of a talent strategy” for Aspiring Architect Program. A 12-week intervention for senior tech leads was delivered in 3 phases - “Architect” (understand roles, skills and perspectives), “Architecture” (understand concepts, techniques and tools) and “Architecting” (understand processes, practices and artifacts).