Even as the global economy redefines the new normal, resilience and innovation will define success for the post-pandemic business world.

The current driver of competitive advantage is an extremely talented workforce that is agile, resilient, and innovative.

Business leaders have a great opportunity now to SHIFT to the new normal of learning.

This would require a deliberate change of practices and processes, a shift in the mindset, and an investment of time and effort. However, paybacks can be relatively high.