Navigate Up

Skip Navigation LinksPress Release

Genpact-NIIT JV to Create Skilled Talent Pool for Business & Technology Services Industry
NIIT Institute of Process Excellence to Offer Training Programs in Business Process Services
New Delhi, June 11, 2008: Genpact (NYSE: G), which manages business processes for companies around the world, and NIIT, a leading Global Talent Development Corporation, today announced the launch of a joint venture — NIIT Institute of Process Excellence Ltd — to address the increasing demand for skilled workers in the business & technology services industry by providing training programs in relevant areas. The new company will initially offer training programs in areas such as business processes, language skills and business communication, and intends to add additional offerings in other areas including finance and accounting, banking, insurance and supply chain. NIIT Institute of Process Excellence is designed for students aspiring to build sustainable careers in the high growth business and technology services industry.
The joint venture was announced by Mr. Pramod Bhasin, Vice Chairman, NASSCOM and President & CEO, Genpact; Mr. Rajendra S. Pawar, Chairman, NIIT; and  Mr. Vijay K. Thadani, CEO, NIIT, here today.
Mr. Bhasin said, “This is a significant milestone that we believe will benefit not only Genpact, but the entire business and technology services industry. Genpact and NIIT are committed to building a world class training organization that will focus on developing talent and increasing employability to meet the growing demand for a skilled workforce in the countries where we operate.”
Mr. Rajendra S. Pawar, Chairman, NIIT said, “Our new initiative will build a pool of ‘global professionals’ to fuel the growth of the ITES industry”.
NIIT Institute of Process Excellence offers a solution to the business and technology services industry’s growing need for a large talent pool skilled in business process knowledge. The industry has historically focused on voice-based processes and is now shifting focus to business processing functions. This shift is leading to a strong demand for professionals with business processing knowledge in addition to voice capabilities.
NASSCOM estimates indicate that the Indian business process outsourcing, or BPO, industry provided direct employment to 704,000 professionals in FY 2007-08, and is projected to generate an additional 1.4 million jobs by 2010.
Genpact and NIIT will combine their respective strengths to offer the industry’s most comprehensive training curriculum for existing and potential employees of business services and technology companies. Genpact will provide industry-specific knowledge as well as internship and job opportunities to students. NIIT will complement this with its expertise in learning content development, training delivery, and its capabilities in education process management.
Sharing details about the training facilities, NIIT CEO Vijay K. Thadani said, “NIIT Institute of Process Excellence training programs will be offered to students through our state-of-the-art learning centers in key metros, mini metros and Tier II towns in India, followed by China and the Philippines”.
Training facilities in Indian cities—Gurgaon, Hyderabad, Kolkata, Bangalore, Chennai, Mumbai and Pune—will be set up in the first year of operations, followed by Dalian, Changchun, Shanghai and Xian in China, and Manila in the Philippines in the next phase. Genpact and NIIT expect the new institute to have over 250 learning centers by 2012.
Highlights of NIIT Institute of Process Excellence
NIIT Institute of Process Excellence will offer knowledge and training in business processes, as well as soft skills. The new training curriculum is designed to provide students with a sound knowledge of business processes, basic voice training, followed by a specialization in advanced voice training and basic finance. The course includes three months of classroom training followed by a one month internship in an ITES company. NIIT Institute of Process Excellence will have a blended learning curriculum, with a good mix of computer based and instructor led training, and will offer hands-on practice on business processing functions and applications. Highly automated training systems, and a pool of trainers from the industry, will be deployed to address the training needs of students.
About Genpact
Genpact manages business processes for companies around the world. The company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. Genpact helps companies improve the ways in which they do business by applying Six Sigma and Lean principles plus technology to continuously improve their business processes. Genpact operates service delivery centers in India, China, Hungary, Mexico, the Philippines, the Netherlands, Romania, Spain and the United States.  For more info, please visit
About NIIT
NIIT, Asia's No. 1 trainer and leading Global Talent Development Corporation, offers learning and knowledge solutions to 5 million students across 32 countries. Leading IT magazine Dataquest has conferred upon NIIT, the Top IT Training Company Award 2007. Rated among India's Superbrands (2003-05), NIIT's Individual Learning Business offerings include: Industry-endorsed programs for students seeking careers in IT: GNIIT, Integrated ANIIT for Engineers (IAE) and Advanced Technology Programs for IT professionals. For working professionals, NIIT Imperia, Centre for Advanced Learning, offers Executive Management Education Programmes in association with Indian Institutes of Management (IIMs) at Ahmedabad, Indore and Kolkata.
NIIT Institute of Finance Banking & Insurance (IFBI), formed with equity participation from ICICI Bank, offers programs to develop talent for the banking industry.
NIIT offers turnkey IT integration program for schools. NIIT has provided computer-based learning to over 6000 government and private schools. NIIT's Corporate Learning Solutions, offers integrated learning solutions (including strategic consulting, learning design, content development, delivery, technology, assessment and learning management) to Fortune 500 companies, Universities, Technology companies, Training corporations and Publishing houses.
Element K delivers learning solutions for customers and partners through a tailored combination of catalog learning products, technology, and services. The offerings include: vLab®: hands-on labs, instructor-led courseware, comprehensive e-reference libraries, technical journals, and KnowledgeHub™: hosted learning management platform.
NIIT together with Element K is now the first and the best choice for comprehensive learning solutions, worldwide.
For media queries, please contact:
Prateek Chatterjee, NIIT
+91  9910201085, 124 4293041,
Shivanjali Singh, NIIT
+91 9811991107, 124 4293044 or