Post Graduate Program in Relationship Management (PGPRM)

An online blended learning programme for graduates that gives you a job as a Relationship Manager with ICICI Bank, India’s leading private sector bank.
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Mode Of Delivery

ONLINE You will need the Latest version PC or Laptop along with 2 Mbps internet connection.

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Assured Job Opportunity*
Role as a Relationship Manager
21 Days Programme
25000+ Learners Placed**

Assured Job Opportunity*

Role as a Relationship Manager

21 Days Programme

25000+ Learners Placed**

Your Door To A Glorious Career In Banking

The programme has been specially designed for ICICI Bank with NIIT IFBI as the training partner to build a pool of Relationship Manager, who can contribute to the growing momentum of the sector and help the bank achieve new levels of profitability and customer relationships.

168-hours programme
Expert Faculty
Mon - Sat
Case Studies
Digital Skills
Role plays

An assured opportunity to get job at ICICI Bank

The programme is aimed to start a career as a Relationship Manager at ICICI Bank, which is The Best Company to Work for in the BFSI sector & 4th rank in Top 10 companies across all sectors as per the survey done by Business Today in 2020. A Relationship Manager is someone who adds value to the bank and the customers. They identify and understand the financial needs of the customers and provide suitable solutions for them. They play a vital role in acquiring new customers & cross-selling to existing customers. Thus, the program aims to create first-day-first-hour industry-ready entry-level modern banking professionals, for a modern banking sector!

  • Starting salary of 2.45L p.a
  • Prestigious role of a Relationship Manager
  • Fulfilling job with a scope to grow in the future

Career Growth Path


Programe Overview

Programme Overview

NIIT IFBI in collaboration with ICICI Bank has designed a comprehensive portfolio of a training programme and developed a relevant course content that hones the soft and hard skills needed by new-age banks, thus creating industry-ready professionals.

The programme is delivered using NIIT’s digital platform, where expert faculty members engage participants in a variety of experiential activities. Participants interact with faculty and other participants, perform video-based role-plays and submit their assignments as per the curriculum plan.

  • Understand the products, processes and policies of ICICI Bank
  • Get a holistic understanding of the Banking industry
  • Acquire skills and techniques for selling banking and financial products


Start Date


Delivery Mode



Excluding GST @ 18%

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Be #FutureReady in 3 Easy Steps

The programme consists of a simple 3-step selection process. After the submission of the application form and clearing the eligibility criteria, the students go through a screening process. Post the successful completion of which guarantees your admission to our programme.


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Education Qualification

Scored >= 50% aggregate in X, XII, and Graduation.

Additional Criteria
  • X, XII & Graduation should be in Regular mode (No other means like Correspondence Mode or Distance Learning, Vocational, Open schooling is allowed).
  • 1 year gap in academics is allowed between 10th till Graduation


Age Criteria

The applicant should be between 19-25 years of age at the time of admission to this programme.

Additional Criteria
  • Must possess PAN card and Aadhaar card & submit a copy of the same at the time of the selection process.
  • Candidate with less than 1 year of work experience can also apply.

Check Eligibility

Course Details

This programme is immersive and provides you with a realistic experience of working with customers, products, processes, and systems of ICICI Bank. Below is a summary of the key modules.

  • Understand the link between Bank and customers
  • Believe that your role can create value for customers through selling ICICI Bank products
  • Understand the art and science of Sales
  • Confidently drive sales conversations with customers
  • Learn to acquire new customers by selling ICICI bank products
  • Learn probing skills for need identification
  • Learn to resolve varied customer needs by pitching ICICI Bank Products
  • Learn to guide customers on digital sales, channels & adoption
  • Confidently interact with customers on the phone, in-branch, and at their home/office
  • Understand customers and their family to identify opportunities to enhance relationship value
  • Learn to cross-sell and upsell based on customer need
  • Acquire knowledge of ICICI Bank and third-party products to offer the right solutions
  • Learn to resolve common customer queries
  • Learn to service customers with a compliance mindset
  • Handle common customer issues using branch processes
  • Utilize common systems through the customer life cycle
  • Display a sales mindset while servicing




Real-time classes conducted by NIIT Instructors at fixed batch timings.



Get answers to your queries from Instructors in real-time.



Be a part of the National Batch & connect to classmates all-over India.



Avail resources–like App, Guided Practice, Hands-on exercises, and more.



Online & skill-based tests along with role plays & case studies.



Get assistance from the Nearest NIIT Centre for any support or query.

Expert Faculty

Dr. Alok Malhotra

Dr. Alok Malhotra is a senior trainer and academic consultant with NIIT IFBI. Alok has over 30 years of work experience, including 15 years of banking, 6 years of entrepreneurship and 10 years of training experience.

Alok brings with him rich experience across banking, entrepreneurial venture, curriculum design and training delivery in the areas of New Joiner Induction, Financial Management, Behavioral Skills, Sales and Customer Interaction Skills, and Core Banking Solution. He has extensive experience of working with Indian as well as International banks like ANZ Grindlays Bank, ABN AMRO Bank, Bandhan Bank, Various Small Finance Banks and Payments Banks, in all units of retail banking, new branch implementation, system migration, new product launches and setting up of training infrastructure.

Dr. Alok Malhotra

Senior mentor and leads the academic consultant team of NIIT.

Malathi Vinod

Academic Coordinator and Trainer with IFBI for over 5 years. Has delivered more than 6000 hours of training entry-level to the middle management level of employees of leading banks and Insurance companies.

Malathi Vinod

Academic Co-ordinator and Trainer with IFBI for over 5 years.

Amitava Ghosh

Amitav Ghosh, IFBI trainer with 20 years of experience in Banking operations, software implementation and training. Proficient at ERP systems, RDBMS, and Core Banking systems such as Finacle and Flexcube. Have been associated with IFBi for training on banking operations, sales & management, financial markets, financial products, and soft skills.

Amitava Ghosh

MCP Certified from Microsoft on WinNT platform and OCP certified on ORACLE RDBMS.

Antara Bhadury

Antara is an experienced Banking trainer with over 15 years of experience in Banking, Insurance, and Behavioural Finance, Negotiation, Sales, Customer Relationship Management (CRM), Siebel, and Team Building.

Antara had a successful Banking career for 8 years with ICICI Bank. Awarded for exemplary Customer Service and Quality Achievement.

Antara Bhadury

Master's degree in Tourism, certification in Hospitality Management and certification in Mutual Funds, Risk Management, and Capital Markets.

Bhawna Roherra

With over 25 years of experience in the Banking industry, Bhavna Rohera brings a vast amount of knowledge and experience into her training. She has worked with Indian Overseas Bank as well as HSBC Dubai UAE.

Senior trainer with NIIT IFBI, she has been a trainer in the BFSI sector for more than 8 years. She is a passionate, enthusiastic, adaptable team player who is always willing to learn and improve. Her goal is to make learning fun.

Bhawna Roherra

Command areas include retail banking, international banking, soft skills and Finacle software.

Deepak Garg

Deepak is an Academic Coordinator and BFSI trainer with IFBI for over 14 years.  Besides being a specialist in Banking Domain, he has undertaken academic delivery for more than 11,000 hrs. He has trained more than 5000 professionals in various Private sector and Public sector banks.

He is Post Graduate in Statistics from the Hindu College University of Delhi secured the first position in college. He completed his PGDCA from Jamia Hamdard University.

Deepak Garg

Rich experience in Banking operations, software implementation and training.

Gayathri Anand

Gayatri Anand, BFSI trainer with an experience of 12 years in Retail Branch banking (Asset and Liabilities), Trade Finance, Corporate loans, Credit management for MSME, and mid corp.

Gayatri has been associated with IFBI for about 7 years and managed the education delivery for Pune. She has an MBA degree in HR and certification in CAIIB.

Gayathri Anand

Rich experience in Retail Branch banking (Asset and Liabilities), Trade Finance, Corporate loans, Credit management for MSME, and mid corp.



I would like to extend my thanks to NIIT and IFBI for all the support and motivation that helped us in enhancing our knowledge and banking skills.

-Nidhi Kalini
-Akanksha Mehrotra

IFBI is one of the best doors for entering the banking industry.

-Maheswar Pattnaik


Customized programme for ICICI Bank
50000+ learners placed in the BFSI sector
Trusted brand since the past 14 years
Industry experienced faculty


Have a question? Check from our list of frequently asked questions.

Graduates from any stream (with or without work experience) with age between 19-25 years (at the training start date) and who are interested to have a rewarding career in ICICI Bank.

Candidates will need to appear for the English Proficiency Test (where student’s basic English writing skills are evaluated), ICICI Bank Sales Profiler Test (that checks a candidate’s aptitude for sales profiles), followed by a Personal Interview and Aptitude test (which tests Numerical Comprehension, Verbal Comprehension, Series Completion & Basic aptitude. A candidate who clears all the above rounds is eligible to register for the programme.

The programme comes with a placement offer from ICICI Bank. On successful completion of the course, the candidates will be absorbed in the bank but the exact assignment and nature of the work will be the sole prerogative of ICICI Bank. Sales will be an essential feature of all the possible roles.

This programme is immersive and provides you with a realistic experience of working with customers, products, processes, and systems of ICICI Bank. The programme will extensively engage you in role plays, case studies, persona-based problem solving, and assignments to get you ready for the Relationship Manager role. Expert faculty act as mentors throughout the learning journey. The programme incorporates the latest knowledge of the products and processes of ICICI Bank.

NIIT Digital is a Learner Experience Platform where a learner will have access to complete programme related information such as learner dashboard, learning schedule, self-paced learning content, Live sessions, assessments, faculty and learner engagement, batch group engagement, notifications, and other related delivery services as applicable to the course.

The platform facilitates ease of access through laptops and mobile devices for a rich experience. It can be accessed on the web through

There are as such no pre-requisites for enrollments except the eligibility criteria.

Certificate for Post Graduate Program in Relationship Management

P.S. NISM Series V-A preparation will be covered in the course curriculum. But it is up to the individual student to register and sit for the certification on his/her own. NIIT will play no role in the actual certification.

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