NIIT’s solution for AllState Insurance Company wins prestigious SITE Award

Atlanta/ New Delhi, August 8, 2007: Asia’s largest trainer, NIIT’s innovative Auto-Quote education solution based on its unique ‘Critical Mistake Analysis (CMA)’ methodology has enabled, US based Allstate Insurance Company receive the coveted ‘Innovation Award’ instituted by Society of Insurance, Trainers and Educators (SITE).

SITE is a leading US based organization dedicated to providing performance improvement opportunities to society members through programs, networking and services.

“The learning developed was particularly innovative, robust in blend, accessible across 39 states and included market personalization. We required an aggressive timeline and NIIT delivered. The results after the learning solution, Featuring CMA that was implemented, showed dramatic improvement in the accuracy of initial auto quotes,” said Karen Scott, Allstate’s Senior Manager for learning and organization effectiveness.

“We are happy to have enabled Allstate receive this prestigious award,” said Ashish Basu, President, Corporate Learning Solutions Business, NIIT. “The Auto Quoting Learning solution supports agency operations and helps Allstate customers make important auto insurance decisions. Eliminating mistakes through Critical Mistake Analysis ‘CMA’ is a powerful way to achieve business results”, he added.

Using the superior instructional design capabilities and methodologies, NIIT developed a blend of e-learning and performance support with embedded practice on critical mistakes to design the award-winning Auto Quoting education for Allstate. NIIT’s unique methodology, Critical Mistake Analysis (CMA) accurately identifies behaviors witnessed by high performers as compared to those of average performers.

The critical information derived from this analysis was used to devise a targeted learning solution that quickly enabled effective performance across AllState Insurance Company.