NIIT Ranks in Top 10 Training and Learning Business Process Outsourcing Vendors
Company Honored in Black Book of Outsourcing's 2009 Survey
ATLANTA, Georgia - May 13, 2010 - NIIT, a global leader in learning and talent development, announced that they have been ranked in the top 10 of The Black Book of Outsourcing's annual ranking of Top Training and Learning Business Process Outsourcing Vendors. The Black Book HRO industry recently announced the results of the survey, which investigated more than 400 contracts held by 216 user organizations, conglomerates and corporations globally, in 2009.
To perform the research, organizations were ranked according to 18 Key Performance Indicators and ranked on a 0-10 scale. In the 2009 survey, client relationship, innovation and trust were the most important attributes influencing LBPO client satisfaction with their 2009 outsourcing providers.
"At NIIT, we understand that considering whether to outsource one or more learning processes is strategically important. There are many decisions, from determining which outsourcing strategy to employ, estimating the extent to which you can realize savings, and deciding how fast you can move, all take a great deal of planning and perspective. One way in which NIIT helps organizations derive these answers is through our Learning Outsourcing Opportunity Assessments," said Sapnesh Lalla, President of NIIT Enterorise Learning Solutions.
Identifying the best companies for outsourcing projects is key to helping companies maximize their training spend and achieve the strategic business impact they seek. Black Book estimates that US organizations spent $134.39 billion on employee learning and development in 2008. This amount reflects direct learning expenditures such as staff salaries, administrative costs and non-salary delivery costs (including outsourced activities).
"In addition to helping organizations plan their outsourcing strategy, they also benefit from the peace of mind that comes with knowing that their learning process will be expertly managed by a trusted partner with nearly three decades of experience in accelerating business impact for its global clientele, and the flexibility to scale the project according varying needs," added Lalla.
With more than 46 pages of insight and data, the report details how existing learning BPO clients can compare experiences with other users and prospective clients can use the data to aid the selection process and how Learning BPO providers use the data to analyze their own strengths and weaknesses to help inform and plan their own go to market strategies.