Personalized, Data-Driven Content Curation for the Extended Enterprise
Our customer is a global financial services leader. The company serves millions of customers in nearly 50 countries worldwide. They offer their products through a vast global network of distribution partners.
The customer has in place an initiative called Distribution Academy, which is responsible for training and developing employees and distribution partner sales associates. One of the key challenges of the Distribution Academy was to provide personalized and targeted external, curated content to learners at their point of need. It was also vital that the solution worked at scale for a learning ecosystem that comprised of over 24,000 employees and 400,000 partner sales associates across 50 countries.
As part of a larger blended learning system, one of the key components of the overall Distribution Academy solution was the Distribution Academy Platform (DAP). DAP provides a one-window access to the world of learning and sales support. The platform which leverages ‘best of breed’ artificial intelligence engines enables on-demand, real-time access to personalized and curated learning journeys as well as ‘real-time’ performance support.
The learner and performance-centric platform blends formal and informal learning components to assist in ‘best practice’ sharing by providing a unique and engaging user experience. The platform has been architected by the Distribution Academy and is co-owned by our customer and NIIT.