Trust Your L&D Back Office to Us
In the last decade, L&D organizations have been grappling with complex learning ecosystems. Whether it is a surge in the volume of technologies and platforms on offer, or the abundance of learning content and modalities, L&D operations at scale can be challenging for even the most evolved organizations. You need a partner who can simplify your learning ecosystem and manage your L&D operations with clockwork efficiency, while eliminating cost and operational redundancies.
NIIT has over 25 years of experience in the management and administration of the learning process. Our centralized approach to learning administration enables L&D organizations to simplify processes, increase quality, reduce cost, and accelerate innovation. Our Learning Administration service is built on best practices, configured to the needs of each of our customers.
We don’t just aim for a noise-free experience. Our goal is to transform learning administration with rock-solid operations and high service levels under a variable cost model. Through the use of efficient technology and high-touch, personalized experiences for learners, we enable many large-scale learning organizations to focus on strategy and business value while trusting their back office to us.
150K+
Instructors managed manually
4.8
Average CSS of 4.8 over 5
99.8%
Incident-free sessions
25
Years of experience in learning back-office and administration
Capabilities
Because of our scale, we are able to provide a robust managed service that ensures quality and cost effectiveness. Our service is based on a meticulous approach to each of our four service layers that focus on the four key areas of learning administration – processes, resources, infrastructure and quality, supported by a robust governance model.
Demand Management
Catalog Administrator
Session and Roster Management
Instructor Management
Facilities and Materials Management
Face-to-Face Delivery
Virtual Delivery
Delivery Follow-up
Vendor Management
Business Operations
Management Reporting
Help Desk
The NIIT Advantage
High touch, agile operations at scale
We have an in-depth understanding of working at scale with decentralized and matrixed organizations across many geographies. Our clear, measurable set of KPAs and SLAs help customers assess the cost savings, quality, and responsiveness of our service in real time. With proven best practices and a track record of many global implementations, we provide a noise free, high touch, and flexible service experience for our customers with demonstrable business value.
Mature and technology-driven learning administration methodology
NIIT’s technology platform and toolset can be customized and configured to the needs and technology platforms of our customers. Our mature processes and best practices coupled with a robust governance model ensure increased service availability and support to global learners at scale.
Outcomes
Effectiveness
- Improve service levels and response times
- Drive e-learning blended learning success
- Accelerate transparency and innovation
- Enable focus on core competencies
- Enable focus on business value – not just work execution
Efficiency
- Reduce direct costs
- Shift costs from fixed to variable
- Accelerate/implement move to shared services
- Agility to serve varying demand
Business Impact
Internal and External Learning Administration for Global Oil and Gas Leader
NIIT has helped a leading oil and gas company save over 4 million in operational spend through a single, globalized operating model, with standardized processes and governance, resulting in improved efficiencies and service delivery across 80 countries. Additionally, NIIT processes 1340 registrations and 700 training programs monthly for the company’s external learning administration for the extended enterprise, resulting in 12 – 18% savings across portfolios.
Robust Learning Administration for Global Telecom Leader
NIIT supports comprehensive onsite and remote learning administration globally in English, French, Spanish, Portuguese and German for all portfolios with 100% volume for a highly matrixed global telecom organization supporting over 2.3 million student hours of training.
