From Transactions to Intelligence: How a Global IT Services Leader Used AI for Learning Operations to Hyperscale Learning

When a global IT services leader set out to hyperscale learning across 85,000 employees and 60+ countries, they needed an intelligence partner. Together with NIIT, they built an AI-powered learning operations engine that delivered 15-20% cost savings, a 4.7/5 stakeholder satisfaction score, and training from Day 1 of onboarding.