An Evolving, Disrupted WorldAs education models evolve, and companies look to migrate to new business models such as XaaS, customer education organizations need to find sustainable ways to improve customer adoption and grow education services revenue.
In a disrupted world, you need a partner who can help you navigate the complex state of customer education today and elevate customer success while preserving margins and growing profitability.
NIIT started out as an IT training and education company more than 36 years ago. Because we have our roots in technology education, it is ingrained in our DNA. We understand the importance of customer education to drive technology adoption in a world that is constantly on the lookout for the “next big thing”. A partnership with NIIT will lead to reduced customer education and partner enablement costs and significantly improved adoption and customer service.
How We Help
NIIT offers an unmatched portfolio of customer education services for technology companies. We help technology companies in six key areas:
Increase ProfitabilityWith a variety of ever-changing business models from free education bundles to partially or fully paid subscriptions, it is important for customer education to not just deliver results but also be profitable. Whatever the case may be, NIIT will collaborate with you to increase profitability and maximize revenue for your education business.
Improve MarginsNIIT offers a range of partnering options and solutions - from simple arrangements that augment your existing teams to comprehensive partnerships where we become fully accountable and responsible for all delivery and operations and deliver an OPEX neutral education business to our clients with assured margins.
Elevate Customer SuccessThe success of any technology depends on the customers who use it. With NIIT’s wide-ranging customer education services, we deliver not just customer engagement, but also make education a direct contributor to customer success. We believe in strong relationships and work in partnership to deliver high quality to our technology customers, and with significant savings in costs and resources.
Expand ScaleWith our comprehensive suite of managed training services that span 40 countries, we can design, develop and deliver virtually any technology, customer education service, or solution, customized to the needs of the technology, audience, geographic distribution, regional requirements, and scale.
Strengthen OperationsNIIT can tailor operations to a variety of business models from cost center to cost-recovery center or revenue/profit center. Whatever the approach, our focus is always on delivering the highest levels of service and operational excellence to our customers and their extended ecosystem.
Our Services Portfolio for Technology Companies
Custom Content Development
- Instructional Design
- Content Development
- Content Updates
- Portfolio Management
- Classroom Support
- Instructor Development and Recruitment
- Virtual Labs
- Full Learning Back Office Support (Order to Cash)
- Enrollment, Registration, Scheduling
- Marketing & Communication
- Extended Enterprise LMS
- LMS/LCMS Management
- Delivery Platform Management
- Authoring Systems
- Technology Integration