Solving the Trust-Conundrum for 5G Service Providers

By NIIT Editorial

Published on 23/11/2020

6 minutes

Trust is a fundamental pre-requisite when it comes to a business-to-consumer (B2C) relationship. A high trust rating translates into greater, better purchase orders. And if the business compliments that with quality after-sales service it becomes a self-fulfilling cycle altogether. This continues to be the norm and would apply equally to the 5G services expected to touch base with the public in the coming years. A catchphrase that is yet to do its uphill climb of the hype cycle, the trust factor is preeminent in 5G considering not just end-users like you and us, but also B2B partnerships to foster data integrity.

Consider the case of Communication service providers aka mobile carriers. To adopt and enrich 5G to its optimum capacity and uplift their trust ratings, they must streamline their network infrastructure. Such a wide-scale challenge can only be overcome with the coming together of insights, adaptiveness, and scalability.  

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Prevention is the only cure for cyber vulnerabilities, which mutate with each advance in technology. This move towards self-improvement in online security leads enterprises to weigh the strength of their defences, both internally and externally. But while at it, project managers must ensure that the C-suite maintain a pulse of the following:

  • Business exposure to cyber threats
  • Potential losses that it could incur
  • The metrics to be monitored and risk mitigation measures

In terms of 5G services, network carriers should evaluate their business inside-out, double-checking factors like the service suite, network architecture, their existing security protocols, in-house cyber expertise, and regulations to abide by.

Creating this checklist and vetting each option would enable decision-makers to find answers to their most pressing needs such as how to control the network slices used to run IoT while ensuring that data isn’t compromised.


The previous step was about gaining insights into the security of the company. This next step is about using those findings to bolster network configuration and safeguard customer data across industries by communication service providers. But considering the scale of operations involved, humans would be incapable to handle the sheer volume of work manually. Enter picture Artificial Intelligence. AI would be able to scan the incoming and outgoing stream of data and look for anomalies. It could process security updates coming from multiple locations, identify malware, and point humans the right way to avoid a cyber-disaster.

But to be sure, not every CSP owns such a trained clique of professionals who specialise in developing AI models. Their best bet would be to enter agreements with third-party vendors that offer such managed services. Such contracts would cover end-to-end 5G operations for security and offer:

  • 24/7 cyber supervision
  • Threat detection
  • Automated responses
  • Data recovery
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A reputed contractual partner can protect the business from unsavoury fines and bad press, which can cause a dent in the approval ratings of the brand. There’s more. Managed services vendors often sell their solutions as white label products to communication service providers.


We live in volatile times. Therefore, CSPs must come clean on their intentions to be ready to adapt proactively to technology. No matter the size of the teams, we cannot arrange for enough hands to see through end-to-end 5G security operations. A software, empowered with the functionalities of AI, ML, and deep learning could work wonders and take care of the following routine tasks:

  • Encryption
  • 2FA authentication
  • Audit Compliance
  • Privileged Access Management  
  • Threat Intelligence
  • Certificate Management & Network-based malware detection
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Warping 5G services under a fail-proof layer is complicated because of the interdependencies of multiple domains. Be it distributed computing, and network slicing, or automation, and infrastructure security management, arranging for and pushing expert teams to account for business exigencies may not bear fruit in the long run.

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