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What is Robotics Process Automaton?

By NIIT Editorial

Published on 10/10/2019

6 minutes


Robotic Process Automation is the latest catchphrase that has engulfed chief information officers far and wide. A more tangible feeling of automation software is creeping through the abyss of mundane, non-productive tasks within the corporate sector. But with so much sensationalization in the media, RPA has somewhat misunderstood as a job-killer than the creator. To do away with such misgivings, today we’ll explain what RPA is and how it can help a business grow at an incremental pace.


What is Robotic Process Automation?


The main purpose of RPA is to automate processes. It does so by following a methodical approach based on structured inputs and strict business logic. Admins can automate a long-range of business processes using RPA some of which are as follows:

  • Program software to capture information and respond with predefined outputs. 
  • Process transactions 
  • Communicating and registering information as a result of data exchange with other digital processes.

Enterprise resource planning software can utilize RPAs to functionalize bots and deploy them at scale for regular workday processes. With a full-scale deployment of RPA, organizations can effectuate human resource optimization of the highest order. The office personnel can be resigned to perform high-value productive tasks and gains made on savings can be reinvested back in the business. 


Benefits of RPA?


A popular saying goes, to err is human. With robotic process automation business strategists can throw caution to the wind, by letting the software take care of accuracy, uptime and professionalism. The following can be derived as a result of RPA directly: 


Productivity - Tasks such reporting take a long time mainly due to data processing. Replace human hands with software and what earlier took hours can be accomplished within a matter of minutes. When enterprise processes are automated, the organization can save scores of money by avoiding to recruit redundant staff. 


Error Mitigation - RPA can operate 24/7 with the same level of efficiency from morning to night and probably get better at it if machine learning algorithms are used to back-propagate new learning into the system. 


Security - Often there have been cases of data leaks by misguided individuals on the office floor. With RPA this possibility goes out of the window as the software will do exactly what it is told to, no more, no less. 


Scalable - the demand for services can spike up anytime in a volatile marketplace. It is hard to then instantly onboard the requisite staff at a moment’s notice. It is much beneficial to rather train a software to do the same tasks as scaling it won’t be an issue. 


Unaltering Service - as of now RPA can handle repetitive tasks that are most profoundly found in the customer service industry. Since robotic process automation performs consistently with the same level of granular expertise, the level of customer service improves. This leads to faster query resolution and happier customers. 


Improved Analytics - RPA can be trained to capture critical insights such as query patterns, cycle times, rendered productivity, and errors to name some. With enough information, the software can be remodelled to run at a faster efficiency. 


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